Sometimes, we need to average the response time of a particular service to determine the service quality. In this article, we’ll show you the effective methods to **Calculate **the **Average Response Time** in **Excel**.

To illustrate, I’m going to use a sample dataset as an example. For instance, the below dataset represents the order placement date and time: **Date Opened**, **Date Closed**, and **Duration **of a courier firm.

**Table of Contents**hide

## Download Practice Workbook

To practice by yourself, download the following workbook.

## 4 Methods to Calculate Average Response Time in Excel

### 1. Use Excel AVERAGEIFS & EOMONTH Functions to Calculate Average Response Time

We know **Excel **provides numerous **Functions **to perform various tasks. Here, in this method, we’ll use the **Excel ****AVERAGEIFS** & **EOMONTH** functions to calculate the average response time per month. First, the **AVERAGEIFS** function finds out the average of a range of cells specified by certain criteria. And, the **EOMONTH** function in Excel returns the last day of the month before a specified number of months or after that specific month. Therefore, follow the steps below to know how to calculate the average response time in January.

**STEPS:**

- In the beginning, select cell
**F5**. Here, type:**01-01-22**

- Next, select the drop-down icon in the
**Number**group under the**Home**tab.

- Then, the
**Format Cells**dialogue box will appear. There, select ‘**mmm**’ in the**Custom Type**under the**Number**tab to see our**F5**cell value in month names. - After that, press
**OK**.

- Hence, you’ll see ‘
**Jan**’ in cell**F5**.

- Now, select cell
**G5**. There, type the formula:

`=AVERAGEIFS(D5:D10,B5:B10,">=" & F5,B5:B10,"<=" & EOMONTH(F5,0))`

- Then, press
**Enter**. And immediately, the average response time will appear in cell**G5**.

🔎 **How Does the Formula Work?**

**EOMONTH(F5,0)**

Here, it looks for the last date of the same month given in cell **F5 **as we have placed **0 **in the second argument of this formula.

**AVERAGEIFS(D5:D10,B5:B10,”>=” & F5,B5:B10,”<=” & EOMONTH(F5,0))**

And, this entire formula computes the average. Here, ‘**D5:D10**’ is the range for calculating the average. ‘**B5:B10**’ is the criteria range. Our first criteria are to match the dates that are greater or equal to the first day of the month of **January**. And our second criterion is to match the dates that are less or equal to the last day of the month of **January**.

Again, if you want to calculate the average response time in **February **follow the steps.

**STEPS:**

- First, select cell
**F5**. Here, type:**01-02-2022**

- Instantly, the updated result will appear in cell
**G5**.

**Read More: ****How to Calculate Average Handling Time in Excel (2 Easy Ways)**

### 2. Average Response Time Calculation with Excel AVERAGE Function

Additionally, we can use the **Excel ****AVERAGE** function to compute the average response time per month. In this case, we just have to select the cells of a particular month only. In this method, we’ll use the **AVERAGE** function to determine the average response time in **January**.

**STEPS:**

- First of all, select cell
**D11**. Here, type the formula:

`=AVERAGE(D5:D10)`

- Next, press
**Enter**. As a result, you’ll see the desired outcome.

**Read More: How to Calculate Average Turnaround Time in Excel (4 Methods)**

**Similar Readings:**

**Excel formula to calculate hours worked & overtime [with template]****Formula for Overtime over 40 Hours [with Free Template]****Calculate Hours Between Two Times in Excel (6 Methods)****How to Sum Time in Excel (9 Suitable Methods)**

### 3. Calculate Average Response Time Manually in Excel

Moreover, we can calculate the average response time manually. To do that, we’ll just use the **Excel ****SUM** function and the **Division Symbo**l (**/**). First, the **SUM** function will compute the sum of the selected cells. Then, the division symbol will divide the sum by a specified number. In this method, we have used **6 **inputs. So, we’ll divide the sum by **6**. Now, follow the steps below to find out the average response time manually.

**STEPS:**

- In the beginning, select cell
**D11**. Here, type the formula:

`=SUM(D5:D10)/6`

- Then, press
**Enter**. Immediately, the accurate result will appear in cell**D11**.

**Read More: How to Calculate Elapsed Time in Excel (8 Ways)**

### 4. Apply Excel Filter Feature to Calculate Average Response Time

Lastly, we can apply the **Excel ****Filter** feature to calculate the average response time. Here, the **Filter **feature takes a specified month into account only. And, we’ll also use the Excel **COUNT **function to count the number of cells present in that specific month. Therefore, follow the steps below to apply the **Filter **feature and to compute the average response time per month.

**STEPS:**

- First, select cell
**B4**.

- Next, select
**Filter**from the**Sort & Filter**drop-down list in the**Editing**group under the**Home**tab.

- Then, you’ll see the data table like it’s shown below.

- After that, select the drop-down icon beside the ‘
**Date Opened**’ title. There, check**February**,**Average,**and**Total Duration.** - Now, press
**OK**.

- As a result, the table will contain only the inputs of
**February**.

- Again, select cell
**D11**.

- Next, select the
**AutoSum**feature in the**Editing**group under the**Home**tab and press**Enter**.

- As a result, the sum will appear in cell
**D11**.

- After that, select cell
**D12**. There, type the formula:

`=D11/COUNT(B8:B10)`

- Finally, press
**Enter**and it’ll return the precise result.

Here, the **COUNT** function counts the total number of inputs from **B8 **to **B10**.

**Read More:** **Excel Formula To Calculate Time Worked**

## Conclusion

Henceforth, you will be able to **Calculate **the **Average Response Time **in **Excel **with the above-described methods. Keep using them and let us know if you have any more ways to do the task. Don’t forget to drop comments, suggestions, or queries if you have any in the comment section below.

**Related Articles**

**How to Calculate Turnaround Time in Excel (4 Ways)****Use Time Format in Excel VBA (Macro, UDF, and UserForm)****How to Subtract and Display Negative Time in Excel (3 Methods)****Subtract Military Time in Excel (3 Methods)****Excel Formula To Calculate Time Worked****How to Calculate Hourly Rate in Excel (2 Quick Methods)****Add Minutes to Time in Excel (5 Easy Ways)****Excel Formula for Overtime over 8 Hours (4 Examples)**