How to Calculate Average Response Time in Excel (4 Methods)

Sometimes, we need to average the response time of a particular service to determine the service quality. In this article, we’ll show you the effective methods to Calculate the Average Response Time in Excel.

To illustrate, I’m going to use a sample dataset as an example. For instance, the below dataset represents the order placement date and time: Date Opened, Date Closed, and Duration of a courier firm.

Calculate Average Response Time in Excel


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To practice by yourself, download the following workbook.


4 Methods to Calculate Average Response Time in Excel

1. Use Excel AVERAGEIFS & EOMONTH Functions to Calculate Average Response Time

We know Excel provides numerous Functions to perform various tasks. Here, in this method, we’ll use the Excel AVERAGEIFS & EOMONTH functions to calculate the average response time per month. First, the AVERAGEIFS function finds out the average of a range of cells specified by certain criteria. And, the EOMONTH function in Excel returns the last day of the month before a specified number of months or after that specific month. Therefore, follow the steps below to know how to calculate the average response time in January.

STEPS:

  • In the beginning, select cell F5. Here, type: 01-01-22

Use Excel AVERAGEIFS & EOMONTH Functions to Calculate Average Response Time

  • Next, select the drop-down icon in the Number group under the Home tab.

Use Excel AVERAGEIFS & EOMONTH Functions to Calculate Average Response Time

  • Then, the Format Cells dialogue box will appear. There, select ‘mmm’ in the Custom Type under the Number tab to see our F5 cell value in month names.
  • After that, press OK.

Use Excel AVERAGEIFS & EOMONTH Functions to Calculate Average Response Time

  • Hence, you’ll see ‘Jan’ in cell F5.

Use Excel AVERAGEIFS & EOMONTH Functions to Calculate Average Response Time

  • Now, select cell G5. There, type the formula:
=AVERAGEIFS(D5:D10,B5:B10,">=" & F5,B5:B10,"<=" & EOMONTH(F5,0))

Use Excel AVERAGEIFS & EOMONTH Functions to Calculate Average Response Time

  • Then, press Enter. And immediately, the average response time will appear in cell G5.

🔎 How Does the Formula Work?

  • EOMONTH(F5,0)

Here, it looks for the last date of the same month given in cell F5 as we have placed 0 in the second argument of this formula.

  • AVERAGEIFS(D5:D10,B5:B10,”>=” & F5,B5:B10,”<=” & EOMONTH(F5,0))

And, this entire formula computes the average. Here, ‘D5:D10’ is the range for calculating the average. ‘B5:B10’ is the criteria range. Our first criteria are to match the dates that are greater or equal to the first day of the month of January. And our second criterion is to match the dates that are less or equal to the last day of the month of January.

Again, if you want to calculate the average response time in February follow the steps.

STEPS:

  • First, select cell F5. Here, type: 01-02-2022

  • Instantly, the updated result will appear in cell G5.

Read More: How to Calculate Average Handling Time in Excel (2 Easy Ways)


2. Average Response Time Calculation with Excel AVERAGE Function

Additionally, we can use the Excel AVERAGE function to compute the average response time per month. In this case, we just have to select the cells of a particular month only. In this method, we’ll use the AVERAGE function to determine the average response time in January.

Average Response Time Calculation with Excel AVERAGE Function

STEPS:

  • First of all, select cell D11. Here, type the formula:
=AVERAGE(D5:D10)

  • Next, press Enter. As a result, you’ll see the desired outcome.

Read More: How to Calculate Average Turnaround Time in Excel (4 Methods)


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3. Calculate Average Response Time Manually in Excel

Moreover, we can calculate the average response time manually. To do that, we’ll just use the Excel SUM function and the Division Symbol (/). First, the SUM function will compute the sum of the selected cells. Then, the division symbol will divide the sum by a specified number. In this method, we have used 6 inputs. So, we’ll divide the sum by 6. Now, follow the steps below to find out the average response time manually.

STEPS:

  • In the beginning, select cell D11. Here, type the formula:
=SUM(D5:D10)/6

Calculate Average Response Time Manually in Excel

  • Then, press Enter. Immediately, the accurate result will appear in cell D11.

Read More: How to Calculate Elapsed Time in Excel (8 Ways)


4. Apply Excel Filter Feature to Calculate Average Response Time

Lastly, we can apply the Excel Filter feature to calculate the average response time. Here, the Filter feature takes a specified month into account only. And, we’ll also use the Excel COUNT function to count the number of cells present in that specific month. Therefore, follow the steps below to apply the Filter feature and to compute the average response time per month.

Apply Excel Filter Feature to Calculate Average Response Time

STEPS:

  • First, select cell B4.

Apply Excel Filter Feature to Calculate Average Response Time

  • Next, select Filter from the Sort & Filter drop-down list in the Editing group under the Home tab.

Apply Excel Filter Feature to Calculate Average Response Time

  • Then, you’ll see the data table like it’s shown below.

Apply Excel Filter Feature to Calculate Average Response Time

  • After that, select the drop-down icon beside the ‘Date Opened’ title. There, check February, Average, and Total Duration.
  • Now, press OK.

Apply Excel Filter Feature to Calculate Average Response Time

  • As a result, the table will contain only the inputs of February.

Apply Excel Filter Feature to Calculate Average Response Time

  • Again, select cell D11.

Apply Excel Filter Feature to Calculate Average Response Time

  • Next, select the AutoSum feature in the Editing group under the Home tab and press Enter.

Apply Excel Filter Feature to Calculate Average Response Time

  • As a result, the sum will appear in cell D11.

  • After that, select cell D12. There, type the formula:
=D11/COUNT(B8:B10)

  • Finally, press Enter and it’ll return the precise result.

Here, the COUNT function counts the total number of inputs from B8 to B10.

Read More: Excel Formula To Calculate Time Worked


Conclusion

Henceforth, you will be able to Calculate the Average Response Time in Excel with the above-described methods. Keep using them and let us know if you have any more ways to do the task. Don’t forget to drop comments, suggestions, or queries if you have any in the comment section below.


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Aung

Aung

I'm Aung. Recently I earned my B.Sc. Degree in Electrical and Electronic Engineering. From now on, I will be working in Microsoft Excel and other useful software, and I’ll upload articles related to them. My current goal is to write technical contents for anybody and everybody that will make the learning process of new software and features a happy journey.

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