Sometimes, we need to average the response time of a particular service to determine the service quality. In this article, weâ€™ll show you the effective methods to Calculate the Average Response Time in Excel.

To illustrate, Iâ€™m going to use a sample dataset as an example. For instance, the below dataset represents the order placement date and time: Date Opened, Date Closed, and Duration of a courier firm.

## How to Calculate Average Response Time in Excel: 4 Methods

### 1. Use Excel AVERAGEIFS & EOMONTH Functions to Calculate Average Response Time

We know Excel provides numerous **Functions **to perform various tasks. Here, in this method, weâ€™ll use the Excel **AVERAGEIFS** & **EOMONTH** functions to calculate the average response time per month. First, the **AVERAGEIFS** function finds out the average of a range of cells specified by certain criteria. And, the **EOMONTH** function in Excel returns the last day of the month before a specified number of months or after that specific month. Therefore, follow the steps below to know how to calculate the average response time in January.

**STEPS:**

- In the beginning, select cell
**F5**. Here, type:**01-01-22**

- Next, select the drop-down icon in the
**Number**group under the**HomeÂ**tab.

- Then, the
**Format Cells**dialogue box will appear. There, select â€˜**mmm**â€™ in the**Custom Type**under the**Number**tab to see our**F5**cell value in month names. - After that, press
**OK**.

- Hence, youâ€™ll see â€˜
**Jan**â€™ in cell**F5**.

- Now, select cell
**G5**. There, type the formula:

`=AVERAGEIFS(D5:D10,B5:B10,">=" & F5,B5:B10,"<=" & EOMONTH(F5,0))`

- Then, press
**Enter**. And immediately, the average response time will appear in cell**G5**.

🔎 **How Does the Formula Work?**

**EOMONTH(F5,0)**

Here, it looks for the last date of the same month given in cell **F5 **as we have placed **0 **in the second argument of this formula.

**AVERAGEIFS(D5:D10,B5:B10,”>=” & F5,B5:B10,”<=” & EOMONTH(F5,0))**

And, this entire formula computes the average. Here, â€˜**D5:D10**â€™ is the range for calculating the average. â€˜**B5:B10**â€™ is the criteria range. Our first criterion is to match the dates that are greater or equal to the first day of **January**. Our second criterion is to match the dates that are less or equal to the last day of **January**.

Again, if you want to calculate the average response time in **February **follow the steps.

**STEPS:**

- First, select cell
**F5**. Here, type:**01-02-2022**

- Instantly, the updated result will appear in cell
**G5**.

**Read More:Â **How to Calculate Average Turnaround Time in Excel

### 2. Average Response Time Calculation with Excel AVERAGE Function

Additionally, we can use the Excel **AVERAGE function**Â to compute the average response time per month. In this case, we just have to select the cells of a particular month only. In this method, weâ€™ll use the **AVERAGE** function to determine the average response time in **January**.

**STEPS:**

- First of all, select cell
**D11**. Here, type the formula:

`=AVERAGE(D5:D10)`

- Next, press
**Enter**. As a result, youâ€™ll see the desired outcome.

### 3. Calculate the Average Response Time Manually in Excel

Moreover, we can calculate the average response time manually. To do that, weâ€™ll just use the Excel **SUM function**Â and the **Division Symbo**l (**/**). First, the **SUM** function will compute the sum of the selected cells. Then, the division symbol will divide the sum by a specified number. In this method, we have used **6 **inputs. So, weâ€™ll divide the sum by **6**. Now, follow the steps below to find out the average response time manually.

**STEPS:**

- In the beginning, select cell
**D11**. Here, type the formula:

`=SUM(D5:D10)/6`

- Then, press
**Enter**. Immediately, the accurate result will appear in cell**D11**.

**Related Content:** How to Calculate Average Handling Time in Excel

### 4. Apply the Excel Filter Feature to Calculate the Average Response Time

Lastly, we can apply the Excel **Filter** feature to calculate the average response time. Here, the **Filter **feature takes a specified month into account only. And, weâ€™ll also use the Excel **COUNT function**Â to count the number of cells present in that specific month. Therefore, follow the steps below to apply the **Filter **feature and to compute the average response time per month.

**STEPS:**

- First, select cell
**B4**.

- Next, select
**Filter**from the**Sort & Filter**drop-down list in the**Editing**group under the**HomeÂ**tab.

- Then, youâ€™ll see the data table like itâ€™s shown below.

- After that, select the drop-down icon beside the â€˜
**Date Opened**â€™ title. There, check**February**,**Average,**and**Total Duration.** - Now, press
**OK**.

- As a result, the table will contain only the inputs for
**February**.

- Again, select cell
**D11**.

- Next, select the
**AutoSum**feature in the**Editing**group under the**Home**tab and press**Enter**.

- As a result, the sum will appear in cell
**D11**.

- After that, select cell
**D12**. There, type the formula:

`=D11/COUNT(B8:B10)`

- Finally, press
**Enter**and itâ€™ll return the precise result.

Here, the **COUNT** function counts the total number of inputs from **B8 **to **B10**.

**Download Practice Workbook**

To practice by yourself, download the following workbook.

## Conclusion

Henceforth, you will be able to calculate the Average Response Time in Excel with the above-described methods. Keep using them and let us know if you have any more ways to do the task. Donâ€™t forget to drop comments, suggestions, or queries if you have any in the comment section below.

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