What Is SLA and SLA Percentage?
SLA stands for service level agreement. It expresses the level of service quality the customer expects from the vendor or service provider. It also includes a set of penalties if the service level is below the expected value.
The formula for the SLA percentage is given below.
The sample dataset showcases the SLA conducted by a logistic service provider and electronics product manufacturer. The manufacturer requires the logistic provider to collect the product from 9:00 AM to 02:00 PM every day. The logistic provider will collect the product until 4:00 PM according to the SLA. But the product can also be collected between 4:00 PM and 6:00 AM incurring on a 25% penalty for late collection.
Step 1 – Calculate the SLA Percentage with a Formula
- Go to C8 and enter the following formula.
=C6/C7
Division of the product collected within the SLA criteria and the total number of products collected on that day.
- Press Enter
Read More: Make an Excel Spreadsheet Automatically Calculate Percentage
Step 2 – Apply a % Format to Get the SLA Percentage in Excel
To see the result in percentage form, change the format of C8. Press Ctrl + 1.
- In Format Cells, select the Number tab.
- Choose Percentage.
- Select the number of decimal places.
- Press OK.
The SLA percentage is displayed.
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