Sometimes, companies or other organizations need to take survey data. By using those survey data, they analyze their business and plan for further development. Thatâ€™s why survey data is really important in terms of customer feedback. Microsoft Excel gives you a better platform where you can easily analyze your survey data. This article will mainly focus on how to analyze survey data in Excel. I hope you find this article very informative and gather lots of knowledge regarding the survey data in Excel.

To analyze survey data in Excel, we will show all the step-by-step procedures through which you can create and analyze survey data with ease. All the steps are very effective and easy to use. Moreover, all the steps will give you profound details about the survey data.

**Table of Contents**hide

**Step 1: Creating a Survey Form for Feedback **

Before going to analyze any survey data in Excel, you need to create a survey form using google forms where we can any survey form and take feedback from the customers.

- First, create all the questions regarding your products.
- We create five questions to get the feedback from the customers

- Then, take the response from the customers.
- After that, you are good to go for the analysis of that survey data in Excel.

**Step 2: Counting Blank and Non-Blank Feedback from Survey Data in Excel**

In this step, we take all the responses from the customer feedback survey data and set them in Excel. After that, count all the blank and non-blank feedback and also count the specific response from the customers Using the **COUNTBLANK** and **COUNTA** functions.

- As we provide five questions to get responses from the customers, we set a dataset without this.
- Our dataset is mainly focused on the question answers and the customersâ€™ IDs.

- Here, you can see several customers skip some of the questions without giving any feedback.
- We need to count the blank and non-blank cells at first.
- To do this, select cell
**C16**.

- Write down the following formula in the formula box.

`=COUNTBLANK(C5:C14)`

- Press
**Enter**to apply the formula.

- Then, drag the
**Fill Handle**icon up to cell**G16**.

- Then, to count the non-blank feedback from the customers, select cell
**C17**.

- Write down the following formula in the formula box.

`=COUNTA(C5:C14)`

- Press
**Enter**to apply the formula.

- After that, drag the
**Fill Handle**icon up to cell**G17**.

- Next, count the total feedback using
**the SUM function**. we need to add all the blank and non-blank cells. - Select cell
**C18**.

- Write down the following formula in the formula box.

`=SUM(C16:C17)`

- Press
**Enter**to apply the formula.

- Then, drag the
**Fill Handle**icon up to cell**G18**.

**Step 3: Counting All Feedback from Survey**

In this step, we count all the feedback from the customers. As you can see we give four different options to give their valuable opinions. Every customer has different opinions. We need to count them individually using **the COUNTIF function**.

- First, we need to increase the visibility of our dataset.
- Select row
**15**.

- Next, go to the
**View**tab in the ribbon. - From the
**Freeze Panes**drop-down menu, select**Freeze Panes**.

- Then, select cell
**C20**.

- Write down the following formula.

`=COUNTIF(C5:C14,$C$6)`

- Press
**Enter**to apply the formula.

- After that, drag the
**Fill Handle**icon up to cell**G20**.

**ðŸ”Ž**** Breakdown of the Formula**

**COUNTIF(C5:C14,$C$6)**

This formula denotes the total number of condition that appears in the given range of cells. Here, the function first enters into the range of cells **C5** to **C14. **After that, it searches the criteria you give in the formula. Here we give a criterion cell **C6** which means **Strongly Agree**. So, the function searches this criterion in the whole range of cells. Then, it returns the total number of times it appears. Here, Two customers give this response in the survey data.

- After that, we need to calculate the total number of times
**Agree**appears in the survey data. - At first, select cell
**C21**.

- Then, write down the following formula in the formula box. Here, we have taken the criterion
**Agree**. So, we take cell**C5**as the criterion and make it constant by pressing**F4**.

`=COUNTIF(C5:C14,$C$5)`

- Press
**Enter**to apply the formula.

- After that, drag the
**Fill Handle**icon up to cell**G21**.

- In the same way, we can count feedback for the other two options.
- The basic difference between all the conditions is the criterion. Set the criterion according to the feedback options.
- After that, we get the final calculation of all the feedback. See the screenshot.

- Now, we need to calculate the total number of feedback using
**the SUM function**. - Select cell
**C24**.

- Write down the following formula.

`=SUM(C20:C23)`

- Press
**Enter**to apply the formula.

- After that, drag the
**Fill Handle**icon up to cell**G24**.

**Step 4: Calculating Percentage of Each Feedback **

In this step, we will calculate the percentage of the specific feedback. Actually, this step will give us the overall look of the survey data. This step is the main step to analyze survey data.

- First, select cell
**C27**.

- Write down the following formula in the formula box.

`=C20/$C$24`

- Press
**Enter**to apply the formula.

- After that, drag the
**Fill Handle**icon up to cell**C30**.

- Then, select cell
**D27**.

- Write down the following formula in the formula box.

`=D20/$D$24`

- Press
**Enter**to apply the formula.

- After that, drag the
**Fill Handle**icon up to cell**D30**.

- Then, select cell
**E27**.

- Write down the following formula in the formula box.

`=E20/$E$24`

- Press
**Enter**to apply the formula.

- After that, drag the
**Fill Handle**icon up to cell**E30**.

- Then, calculate the percentage in a similar way for questions 4 and question 5.
- After that, you will get the following results. See the screenshot.

- Now, we need to calculate the total percentage to check whether it is 100% or not.
- Select cell
**C31**.

- Write down the following formula.

`=SUM(C27:C30)`

- Press
**Enter**to apply the formula.

- After that, drag the
**Fill Handle**icon up to cell**G31**.

**Read More:** How to Analyze Satisfaction Survey Data in Excel

**Step 5: Using Estimated Results to Analyze Survey Data **

In this step, we will use the percentage values from the previous methods and other important values to get a final analysis of the survey data,

- At first, select the row header of the dataset.

- Then, go to the
**Home**tab in the ribbon. - From the
**Clipboard**group, select**Copy**. For keyboard shortcuts, you can use**Ctrl+C**.

- Next, go to the open worksheet.
- Then, select cell
**B4**. - After that, go to the Home tab in the ribbon
- From the
**Clipboard**group, select the**PasteÂ**option.

- After that, in the
**Paste**option, select**Paste Special**.

- A
**Paste Special**dialog box will appear. - In the
**Paste**section, select**Values**. - Then, check on
**Transpose**. - Finally, click on
**OK**.

- There we have the result in the screenshot.
- Here, we have changed the Customer ID to Questions.

- Then, go to the dataset and select row
**24**where we have all the total feedback.

- Copy the total feedback row by pressing
**Ctrl+C**on the keyboard.

- Next, go to the
**Survey Result** - Then, select cell
**C4**. - After that, go to the Home tab in the ribbon
- From the
**Clipboard**group, select the**PasteÂ**option.

- After that, in the
**Paste**option, select**Paste Special**.

- A
**Paste Special**dialog box will appear. - In the
**Paste**section, select**Values**. - Then, check on
**Transpose**. - Finally, click on
**OK**.

- As a result, we get the total number of feedback in the transpose format.

- After that, to get the percentage of the feedback from customers, you need to select the range of cells
**B27**to**G31**.

- Copy the total feedback row by pressing
**Ctrl+C**on the keyboard.

- Next, go to the
**Survey Result**. - Then, select cell
**D4**. - After that, go to the
**Home**tab in the ribbon. - From the
**Clipboard**group, select the**PasteÂ**option.

- After that, in the
**Paste**option, select**Paste Special**.

- A
**Paste Special**dialog box will appear. - In the
**Paste**section, select**Values**. - Then, check on
**Transpose**. - Finally, click on
**OK**.

- As a result, we get the percentage of feedback in the transpose format.

**Read More:** How to Analyze Survey Data with Multiple Responses in Excel

**Step 6: Creating Excel Chart to Analyze Survey Data **

Finally, in this step, we will create a chart to analyze survey data. As we have four different opinions to have from the customers, we may use a bar or column chart to express them.

- First, select the range of cells
**D4**to**G9**.

- Then, go to the
**Insert**tab in the ribbon. - From the
**Charts**option, select**Recommended Charts**.

- Then, an
**Insert Chart**dialog box will appear. - From there, select
**Clustered BarÂ**chart. - Finally, click on
**OK**.

- It will provide a bar chart. But thatâ€™s what we want.
- We need to add more data. To do this, select the chart, and it will open up the
**Chart DesignÂ**option. - From there in the
**Data**group, select the**Select DataÂ**option.

- A
**Select Data Source**dialog box will appear. - In the
**Horizontal Axis Labels**, click on**Edit**.

- Change the Axis label range and select cells
**B5**to**B9**. - Then, click on
**OK**.

- After that, click on
**OK**in the**Select Data Source**dialog box to apply the changes.

- There we have our desired bar chart.

- After that, we can change the
**Chart Style**by clicking on the icon. See the screenshot.

- There we have our final bar chart regarding the survey data.

- If you donâ€™t like the bar chart, then you can change the chart type by right-clicking on it.
- Right-click on the chart and a
**Context Menu**box will appear. - From there select the
**Change Chart TypeÂ**option.

- Select the
**Column**chart from the**Recommended ChartsÂ**option. - Then, select the first type of column chart.
- Finally, click on
**OK**.

- There, we have our required column chart for survey data.

**Download Practice Workbook**

Download this practice workbook.

## Conclusion

To analyze survey data in Excel, we have shown step-by-step procedures. With these steps, you can easily analyze our survey data in Excel. We have also shown some graphical representations of our survey data. Moreover, it can be a complete solution in terms of survey data analysis. I hope you enjoy the whole article and find it very useful. If you have any questions, feel free to ask in the comment box.

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