Solution 1 – Enable the Drag and Drop Option
Steps:
- Open File > Options.

- When the Excel Options window appears, select Advanced.
- Check Enable fill handle and cell drag and drop.

Solution 2: Change Mouse Settings
Steps:
- Go to the Control Panel.
- Select Choose mouse settings.

- When the Mouse Properties window appears, select Pointers.
- Select Normal Select from the Customize options.

Solution 3: Run Excel in Safe Mode
Steps:
- Press and hold the Ctrl key when starting Excel.
- Press Windows +R, type excel.exe/safe, and press Enter.

Solution 4: Repair Microsoft Office
Steps:
- Press ‘Windows+R’.
- Type appwiz.cpl.
- Press Enter. You can also open Programs and Features directly in the Control Panel.

- Right-click on Microsoft 365 and select Change.

Or you can follow the following steps to repair the Microsoft Office.
- Go to Settings from the Windows icon at the bottom-left of your screen.
- Select Apps.

- Click on Apps & Features from the left of the window.

- Select your Microsoft Office app and click on Modify under it.

- Click on Yes if a user account control box appears.
- Select Quick Repair or Online Repair depending on your preference, and click on Repair.

Solution 5: Disable Extend Selection Mode
Sometimes, the problem occurs if we accidentally press F8. As a consequence, Extend Selection will appear in the Status Bar. To resolve the problem, we need to disable the Extend Selection mode.
Press F8 again. As a result, Extend Selection will disappear from the Status Bar.

Solution 6: Check and Install Latest Updates
Steps:
- Open File > Account.
- Select Update Options, and click on Update Now.

Related Articles
- How to Move Cursor in Excel Cell
- Excel Cursor Movement: Logical vs Visual
- How to Change Cursor Color in Excel
- How to Highlight with Cursor in Excel
- [Fixed!] Excel Cursor Locked in Select Mode
<< Go Back to Cursor in Excel | Excel Parts | Learn Excel
Get FREE Advanced Excel Exercises with Solutions!


The most likely issue is you need to change the zoom. The black cross then will appear. I was at 120%, changed to 110% and the cross appeared for two columns, but not two others. I then zoomed to 100% and it worked for the others. See https://superuser.com/questions/1481984/dragging-the-fill-handle-in-microsoft-excel-white-gloved-hand-shows-up-instead-o
Hello rick, Thanks for your valuable feedback.
01/04/23 Large white cross suddenly appeared on Excel spreadsheet. It is on existing documents & on new blank spreadsheets. None of your solutions resolved the issue. It does not act like a pointer but if I click a cell and then pull the cross it will highlight that area. I can toggle F8 & the words “extend selection” appears or disappears in the bottom green bar so that feature does not seem to be stuck from the F8 key. MS Office Home & Student 2013/ Excel 2013. 15.0.5511.1000 1.44 MB I have done both a quick repair and an online repair with the online repair seeming to reinstall the program. I still have the big white cross on the spreadsheet. This program was probably installed 6-7 years ago & this is a new problem within the last 2-3 days.
Greetings. Thank you for your question. If any of the above steps aren’t working, try searching for Microsoft Office updates and staying up-to-date with the software, or install Microsoft 365. Sometimes the little bugs and irregularities get eliminated by new updates. Then again, if you are up to date with the updates, then it might be time for a clean reinstallation of the software. By installing the updated version, you can solve the problem. To install the updated version, you have to follow the following process:
Firstly, in Excel, you have to open File > Account.
Next, select Update Options, and click on Update Now.
Just wanted to provide a new solution that worked for me. I have a remote desktop provider, which means that (despite being very skilled in Microsoft troubleshooting) I was incredibly limited with what I could try, since I don’t have admin privileges in my remote desktop.
Running Win 11, Microsoft 365 for business, and after working for 4 hours on an excel datasheet that was 12 pages long and full of data I need for an upcoming mediation of a civil case, I got the white cross of death and absolutely nothing worked to fix it.
The cursor was ONLY stuck on the white cross in excel, and NOTHING in the excel program will respond. I cannot even open a new copy of excel or any other spreadsheet.
Here’s what I tried:
1. Hitting the escape button like a dozen times
2. Trying to “switch to” Excel in processes
3. Hitting F8 to get out of extended mode
4. Turning the priority setting for the service to “high”
5. Enabling virtualization for Excel and Explorer (both were defaulted to disabled)
6. Ending the print driver for Excel
7. Changing my mouse settings (as per troubleshooting guides on Microsoft) for my remote desktop
8. Trying commands with the on-screen keyboard
9. Trying to save the file using CTRL-S – it’s not saving the file
10. Trying to get the program to respond by opening a new copy of EXCEL (nothing happens)
11. Trying to get the program to respond by opening a new copy of the same file (nothing happens)
12. Trying to get the program to respond by opening a new copy of another file (nothing happens)
13. Trying to run the program by going to the shortcut and clicking to open it
I was able to click to another program but couldn’t click back to EXCEL. It wouldn’t respond to ANYTHING.
Finally, our remote desktop tech team got involved and logged in remotely. He clicked on “Show the Desktop” via the taskbar and, suddenly, for some unknown reason, Excel sprang back to life.
So, long story short: It almost sounds too good to believe, but if all else fails, go to your taskbar, right click, and select “show the Desktop”. That might do the trick!
Hello Garp,
Thank you so much for sharing your detailed experience and solution! Your step-by-step outline of what you tried will definitely help others who run into the same frustrating “white cross” issue, especially those working within remote desktop environments.
It’s interesting that simply using “Show the Desktop” from the taskbar revived Excel when nothing else worked. This adds a valuable troubleshooting step that wasn’t previously covered. I’m sure many readers will benefit from this practical tip.
Really appreciate you taking the time to document and share what worked for you!
Regards,
ExcelDemy